Categories Customer Care Social Media Content How top brands handle social media customer service and support Published on May 12, 2021 • Reading time 10 minutes
Categories Customer Care Customer Experience Why you need to speed up your social media response time (and how) Published on June 24, 2020 • Reading time 7 minutes
Categories Customer Care Customer Experience 9 Ways to build customer relationships with social media Published on June 20, 2022 • Reading time 6 minutes
Categories Agency Customer Care How agencies can prove the value of engagement to clients Published on August 18, 2017 • Reading time 4 minutes
Categories Case Study Community Management Why the City of Las Vegas Turns to Social Media to Increase Citizen Engagement
Categories Case Study Community Management Trello Relies on Sprout Social to Reply to 97% of Tweets Within 24 Hours
Categories Data Report Customer Care The Sprout Social Index, Edition VI: Shunning Your Customers on Social?
Categories Data Report Customer Care The Sprout Social Index, Edition V (Latin America): Are Brands Listening?
Categories Customer Care Social Media Engagement 10 Tips for Handling Twitter Trolls Published on November 7, 2015 • Reading time 8 minutes
Categories Customer Care Social Media Analytics The Sprout Social Index: Most Brands Ignore 7 in 8 Messages on Social Media—Does Yours? Published on July 29, 2015 • Reading time 7 minutes